***ALL ORDERS OVER $100 REQUIRE A SIGNATURE UPON DELIVERY***
We ship orders Monday through Friday (except for holidays). Most orders are processed and shipped within 24 hours. Orders placed using Klarna as a payment method may require additional processing. Customers will receive a shipping notification once the shipping label has been created and start to receive tracking updates once the package has been picked up and scanned by the shipping carrier. Note: The "shipping time" shown at checkout only refers to the transit time once the carrier accepts the package.
"In-Production" orders ship once we have the ordered items in stock. PLEASE NOTE: Any orders containing an In-Production item will only ship once all of the items are available.
VIP Luxury Hair takes customer service and satisfaction very seriously. We offer a flexible return and exchange policy with no restocking fee within 30 days of purchase on most virgin hair products (excluding Closures, Frontals, Wigs, Hair Care Products and some Special Discounted items and Custom Orders). All products are thoroughly inspected before leaving our international factory, and double-checked before sent to you in order to ensure consistency and quality. If for some reason you are not satisfied with your order or purchase, you may take advantage of a full refund, not including applicable shipping costs.
Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired. We highly encourage that you thoroughly inspect and examine the hair without opening the bundles to make sure you are satisfied with the product. We also recommend you consult your hair stylist for a second opinion.
You must email us your return request within 30 days of receipt of merchandise; contact the returns department by emailing firstname.lastname@example.org or calling (877) 303-4VIP.
Our return policy for a full refund must meet the criteria below:
Requests must be made within 30 days of receipt of your order.
We only accept returns on hair products that have not been installed, colored, cut, or altered in any way, unless you are returning the hair on grounds defectiveness.
*All defective claims will be thoroughly inspected and must reflect the claims made by the customer before a refund can be processed
Please note: Federal law states we cannot resell human hair products that have been in contact with the bare scalp. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. It is for this reason that we can only accept defective hair that has been installed.
Merchandise must be physically received within 15 days of the initial refund/exchange request in order for a return can be granted. Please allow 72 hours after received for return to be processed. Upon approval of return we will email you a prepaid shipping label. Please write your invoice number on the outside of the packaging. Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
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